Frequently Asked Questions

Our Frequently Asked Questions provide answers to some of the most commonly asked questions about our program and our website. Click on a link below to view the answer to that question. Links throughout the answers will guide you to next steps on our website. If you can't find what you're looking for please contact us at 1-888-674-3309 or Live Chat us.

What is Hertz Rent2Buy®?

It is an innovative program launched by Hertz with the purpose of selling high-quality, active rental cars online at very competitive prices. Hertz Rent2Buy® provides customers with the opportunity to test the vehicle for 3 full days by renting it at a low special rate, which will be waived if the car is purchased.

Hertz Rent2Buy® is not a “Rent to Own” program.

With Rent2Buy®, Hertz has focused on making the used car buying experience simpler. We have eliminated the middleman so you are protected from the haggle process. By reducing these costs, Rent2Buy® has been able to transfer savings to the customer and offer high-quality, well-equipped used cars at great prices; often times well under Kelley’s Blue Book Suggested Retail Value. Furthermore, Hertz believes that peace of mind should come at no extra cost. That’s why every car sold through Rent2Buy® to retail customers is backed with a 60-day/2,000 mile comprehensive limited warranty.

Here are some additional advantages of buying your next vehicle from Hertz Rent2Buy®:

  • Wide variety of high quality used cars
  • Financing solutions for almost every budget
  • Vehicles which have between 12,000 and 50,000 miles and are generally still under Original Factory Warranty
  • Peace of mind, Hertz Rent2Buy® backs every car with a 60-Day/2000 mile Limited Warranty
  • 2 Hour Complimentary Test-Rental
  • Vehicle Protection Plans offered with coverage options of up to 7 years or 100,000 miles
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What are the steps in the Buying Process?

Hertz Rent2Buy® streamlined the buying process and took the hassle out of buying a used car, plus added peace of mind to the formula.

  1. Reserve your car online for a 3-day Test-Rental, at a special daily rate of $491.
  2. You’ll receive an email confirming your rental and providing the exact pick-up address.
  3. An agent from the Hertz Rent2Buy® team will contact you to inform the car is ready.
  4. Pick up your car at the designated Hertz location and don’t just take it for a test-drive around the block, instead kick the tires and feel the ownership for 3 full days.
  5. If you decide to purchase the car, login to your account and click Purchase Car. Our sales processing team will get in contact with you to explain the sales process and help present our financing options.
  6. You can also contact us at 1-888-674-3309 at any time with any questions you may have.
  7. If you decide not to purchase the car, there are no strings attached, simply return it to Hertz and pay for the rental charges.
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How do I start my search?

Click on search and select from the drop down menu the Year, Make and Model of the vehicle you are interested in. If you prefer to do a more detailed search, perhaps by body style or include mileage limits, click on the Advanced Search tab; just remember that you need to provide a Zip Code in order to obtain results.

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Is the mileage of the car displayed exact?

Information on the site is constantly being updated. The mileage listed is the most recent update since the last rental. However, if a vehicle is out on rental the mileage posted is the latest mileage recorded at the time of the prior return.

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Do you offer financing?

Hertz offers competitive financing options. Hertz Rent2Buy® works hard to make your car buying experience as effortless as possible. To facilitate your purchase, Hertz has partnered with several financial institutions to offer customers competitive financing options for almost every budget. You will be provided the option to complete an online credit application once you have picked up your vehicle and clicked the "Purchase Car" button. Hertz Rent2Buy® financing specialists are available to guide you through the process.

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Can I see the car prior to making a reservation?

Since these are active rental vehicles, unfortunately we cannot guarantee the car will be available for you to check prior to making a reservation. Placing a reservation ensures that the car will be pulled from the fleet, prepared and made available for you. The reservation is an appointment you set to check the vehicle you are interested in. Upon arrival at the location please proceed to the counter and identify your self as a Hertz Rent2Buy® customer. The Counter Service Representative will walk you to your vehicle. Please check out the car before you sign the rental agreement. If the vehicle does not meet your expectations, there is no need to open the rental agreement.

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What if I can’t find the car I want in my state?

Currently we sell cars in Alabama, Alaska, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Kentucky, Louisiana, Massachusetts, Minnesota, Michigan, New Jersey, Nevada, New York, Oklahoma, Oregon, Tennessee, Texas and Utah. In order to participate in the Hertz Rent2Buy® program, you must reside in one of these states, or you are required to take delivery of the vehicle and complete the purchase in one of these states. If you do not live in one of these states, we apologize for the temporary inconvenience; a dedicated team is working diligently to open operations in new states.

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What extra fees will I have to pay if I decide to purchase the car?

Documentation and titling fees vary from state to state; please refer to a vehicle’s price disclosure in the state you reside.

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What do I do if I want to buy the car?

There’s no need to return the car9 simply log on to your account, go to My Test Rental and click on the Purchase car button within 3 days after your pickup. You will be contacted by your Sale Processing Representative who will guide you through the sales process. You can also contact your Sales Representative at any time at 1-888-674-3309.

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How can I reach you if I need more information?

You can contact us at 1-888-674-3309 at any step in the process.

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How can I find out the location’s exact address?

The exact address for the Hertz location will appear on your reservation confirmation e-mail.

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Do you offer a warranty on the R2B vehicle once purchased?

Hertz believes that peace of mind should come at no extra cost. That’s why every car sold through Hertz Rent2Buy® to retail customers is backed with a 60-day/2,000 mile limited warranty7 at no additional cost. We also offer a variety of Vehicle Protection Plan for purchase. For additional warranty information visit http://www.hertzrent2buy.com/Content/VehicleProtection.aspx. Please contact our Car Sales Group at 1-800-241-1934 for pricing on Vehicle Protection Plans.

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Can I get a copy of the vehicle maintenance records?

Hertz is currently not providing maintenance records. We encourage our customers to bring the vehicle to their mechanic of trust to validate the quality of our vehicles and service technicians.

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What do I do if the vehicle I’m testing has Neverlost installed?

Neverlost units are not for sale. Once you decide to purchase the vehicle, your Sales Processing Representative will make arrangements to un-mount the Neverlost unit.

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Can I use my credit or debit card to purchase the vehicle?

No, you can't use a credit or debit card to purchase the vehicle. However, we provide financing solutions for almost every budget. Other acceptable forms of payment include: Certified Check, Wire Transfer, or Automated Clearing House (ACH), No bank draft checks are accepted.

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How do I cancel my reservation?

Login to your account, click on My Test Rental List, and cancel your reservation. To help us provide our customers with the best service possible, we appreciate it if you would describe the reason for your cancellation.

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Does Hertz accept trade-ins?

Hertz does not accept trade-ins.

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Can I rent the car and make monthly installments to Hertz?

Hertz Rent2Buy® is not a “Rent to Own” program. Hertz Rent2Buy® provides customers with the opportunity to feel the ownership of the car through a 3-day Test Rental. This test period will help our customers make the best decision towards purchasing the car, unlike traditional used car sales

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Are there any age restrictions or exceptions on test renting or purchasing a vehicle?

On most test rentals, the minimum age is 25 without an additional Age Differential Charge, and 21 with an additional Age Differential Charge. Unlike rental charges, age differential charges are not waived if you purchase the vehicle.

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When do age differential charges apply?

Hertz will test rent selected car class vehicles (Prestige Collection and high performance cars such as Corvettes and Shelby Mustangs excluded) to customers who are age 21-24 with an Age Differential Charge, in addition to the normal rental rate.

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How much are age differential charges?

Most car classes will require a USD 15.00 per day surcharge, while higher end cars may require a USD 25.00 per day surcharge. See the counter representative for details

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If my company has an agreement with Hertz about age differential charges, will it apply to a test rental?

Various corporate accounts have agreements with Hertz which permit employees of those companies, between the ages of 21-24, to rent for business purposes. Hertz Rent2Buy® will honor these age exceptions if you test rent a vehicle. Renters must present a valid Corporate Identification Card at the time of test rental and additional fees may apply. Please contact your company travel department to verify age exceptions when test renting a vehicle.

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